Skip to main content
Concord Academy

Google Groups Collaborative Inbox

You can use a Google Group as a collaborative inbox to distribute and track responsibility for topics among the group's members.

Details

You can use a Google Group as a collaborative inbox to distribute and track responsibility for topics among the group's members. These features are especially useful for business departments or situations where multiple people share the same email address. For example, you can create a group with the address paleantologydepartment@concordacdemy.org, add all the teachers as members, and allow people outside your organization to send messages to the group. The members will receive outside messages, and they can do any of the following from the group's Topics view:

  • Assign responsibility for a topic (post) to a member of the group
  • Mark a topic (request) as resolved
  • Edit the tags associated with a topic
  • Filter topics according to tag, resolution status, or assignee
It is all pretty great, and you can learn more about Groups through the Google Apps Training available in the More tab across the black Omni-bar on top of all CA Connect Google Products.
 
 
 A presentation on Collaborative Inbox use:
 

 
End