Application and Service Status links

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In case of an authentication problem occurring, we are providing direct links to our services below.

As always, you can access Google Apps, Schoology, and other CA Connect tools through the OneLogin apps panel -- the temporary site we were using before the main CA Connect landing page was available. The link to that is available in the bottom left-hand corner of every CA Connect page.

Here are direct links to our services:

We have another way of accessing our OneLogin apps. If there are login problems, please try:

Go to: https://app.onelogin.com

Enter your email address and password.

You will be prompted for a Subdomain.

Enter concord

You should get to the OneLogin Apps panel, giving you access to our company apps.

Do not use the same browser for your personal Google Account and for your school Google Apps account.

The following links offer insight as to the availability of many of our vendor services:

OneLogin Status page: https://status.us.onelogin.com/

Google Apps status monitor: http://www.google.com/appsstatus#hl=en.

Google App Engine status monitor: http://code.google.com/status/appengine.

Google Traffic Report: http://www.google.com/transparencyreport/traffic/.

Schoology Status: http://status.schoology.com/

Hapara Support Blog: http://hapara-support.blogspot.com/

Mindtouch Status Reports: http://blog.mindtouch.us/ http://status.mindtouch.us/

Apple Systems Status: http://www.apple.com/support/systemstatus/

Microsoft System Status: https://status.live.com/

Evernote Status: http://status.evernote.com/

You can use these links to see if a company's product is experiencing an outage (world-wide), as opposed to there being a problem with your account.

Do not use the same browser for your personal Google Account and for your school Google Apps account.

Troubleshooting steps when using online tools and services

As we depend more and more on web browsers for our daily computing, it is important to understand these common troubleshooting steps. Errors can be caused if a web page does not load completely. As tools get more sophisticated, web pages often leave little bits of code on your browser (cookies, authentication tokens, cached files). Having the wrong cached files, or conflicting session tokens may cause odd behavior.

When it comes to our Google tools (especially) Do not use the same browser for your personal Google Account and for your school Google Apps account. We can not stress this enough. The recommended best practice is to use Google Chrome browser for CA Google Apps and Firefox browser for personal Google Accounts.

If a web page is not acting as expected, REFRESH the page (several times, if need be).

If that doesn't help, force your browser to do a complete, "HARD REFRESH."

Windows: Press Ctrl + F5 on the keyboard

Mac: Press Command (apple key) + R on the keyboard

Do not use the same browser for your personal Google Account and for your school Google Apps account.

Restart the browser.

Try a different browser.

Try a private browsing session

Private browsing in Firefox

Incognito mode in Chrome

Clear the CACHE on your web browser

Clear the cache in Chrome

Clear the cache in Firefox

Try a different computer.

Make certain that your browser is up-to-date.

Updating Firefox Brower

Updating Chrome Browser

Do not use the same browser for your personal Google Account and for your school Google Apps account.

If a problem persists, please submit a ticket to help support by sending an email to tech_support@concordacademy.org. You can also the Tech Support line (during business hours) at (978) 402-2297. As the above might illustrate, it is very important to identify the computer, operating system, browser version, and steps to replicate the problem.

Please consider copying the following text and pasting it in your email, with the appropriate information:

On Campus/Off Campus

Computer/Mobile Device

Personal Computer/School-provided computer

Operating System: Windows/Mac OS

Chrome Browser/Firefox version?

Have you run your computer updates?

Have you run your antivirus updates?