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Concord Academy

How do I check my voicemail?

This page will walk you through how to check your voicemail from your Polycom VoIP desk phone.


Your phone may indicate new voicemail messages by the following:

  • A message in the status bar, as shown next. The message indicates the number of new messages you have. The count is a total of all messages on all lines on the phone.


  • A flashing Message Waiting Indicator, located at the top-right of your phone.
  • An audible alert (if your phone is on-hook).

To listen to voicemail messages:

  • Press the messages button to the left of the keypad.

  • Confirm that "Message Center" is highlighted and press the soft key under "Select."

  • Press the soft key under "Connect."

  • When prompted, enter your voicemail PIN and press pound (#).

***Please note: If multiple lines are configured on your phone, the Line Select screen displays. Use the up and down arrow keys to select the line that has the message.


Note: Temporarily Removing Message Indicators
To temporarily remove the message counter, press Screen_Shot_2015-03-10_at_2.02.48_PM.png, and select Message Center (or select Messages from Home view, and select Message Center) and press Clear. After a period of time—usually about an hour or two—the message indicators will display again.