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Concord Academy

How do I check my voicemail?

This page will walk you through how to check your voicemail from your Polycom VoIP desk phone.

Details

Your phone may indicate new voicemail messages by the following:

  • A message in the status bar, as shown next. The message indicates the number of new messages you have. The count is a total of all messages on all lines on the phone.

             Screen_Shot_2015-03-10_at_2.00.01_PM.png

  • A flashing Message Waiting Indicator, located at the top-right of your phone.
  • An audible alert (if your phone is on-hook).


To listen to voicemail messages:

  • Press the messages button to the left of the keypad.

  • Confirm that "Message Center" is highlighted and press the soft key under "Select."

  • Press the soft key under "Connect."

  • When prompted, enter your voicemail PIN and press pound (#).

***Please note: If multiple lines are configured on your phone, the Line Select screen displays. Use the up and down arrow keys to select the line that has the message.

 

Note: Temporarily Removing Message Indicators
To temporarily remove the message counter, press Screen_Shot_2015-03-10_at_2.02.48_PM.png, and select Message Center (or select Messages from Home view, and select Message Center) and press Clear. After a period of time—usually about an hour or two—the message indicators will display again.