Forwarding the AOD Extension from a Desk Phone
Resolution
To update forwarding for the AOD extension from a Polycom desk phone:
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From the home screen on the Polycom, press the soft button under “More.”
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Press the soft button under “Sign Out.”
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When it asks if you are sure, press the soft button under “Yes.”
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Once again, press the soft button under “More.”
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Press the soft button under “Sign In.”
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Use the arrow pad to highlight “PIN Authentication…” and then press the soft button under “Select.”
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For the extension, enter 2388. If you do not know the PIN for this extension, reach out to IT Services.
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Once logged into the AOD extension, press the soft button under “Forward.”
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Use the arrow pad to highlight “Forward to a Contact” and then press the soft button under “Select.”
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Using the number pad, enter the 10-digit number of the desired forwarding number and then press the soft button under “Ok.”