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Concord Academy

Forwarding the AOD Extension from a Desk Phone

This page provides you with steps for updating the call forwarding on the AOD extension from a desk phone.

Resolution

To update forwarding for the AOD extension from a Polycom desk phone:

  1. From the home screen on the Polycom, press the soft button under “More.”

 

 

  1. Press the soft button under “Sign Out.”

 

 

  1. When it asks if you are sure, press the soft button under “Yes.”

 

 

  1. Once again, press the soft button under “More.”

 

 

  1. Press the soft button under “Sign In.”

 

 

  1. Use the arrow pad to highlight “PIN Authentication…” and then press the soft button under “Select.”

 

 

  1. For the extension, enter 2388. If you do not know the PIN for this extension, reach out to IT Services.

 

 

  1. Once logged into the AOD extension, press the soft button under “Forward.”

 

 

  1. Use the arrow pad to highlight “Forward to a Contact” and then press the soft button under “Select.”

 

 

  1. Using the number pad, enter the 10-digit number of the desired forwarding number and then press the soft button under “Ok.”